1. Non-refundable Policy

All purchases made are non-refundable and non-modifiable.

2. Exceptional Circumstances

We understand that sometimes exceptional circumstances can arise that may warrant a review of our non-refundable policy on a case-by-case basis. These may include:

• Unforeseen personal emergencies
• Serious health issues (including Covid-19 infection)
• Significant service disruptions or failures on our part

If you believe your situation falls under exceptional circumstances, a refund request to [insert contact email/phone number here] may be submitted to us. Your request should include:

• Your order number
• The name the reservation was made under
• A detailed explanation of the circumstances
• Any relevant documentation to support your claim (e.g., medical certificates, death certificates,etc)

Please note, submitting a refund request does not guarantee that a refund will be issued. Our team will review your request based on the merits of the information provided and will inform you of the decision within a specified timeframe.

3. Refund Process

If a refund is granted after our review, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The exact timing of the refund appearing on your account may vary depending on your card issuer's policies.

4. Contact Us

For any questions or clarifications regarding our refund policy, please do not hesitate to contact us.